The Customer Service Experience That Failed

Two nights ago I stopped in the Shopper’s Drug Mart which is 5 minutes from my home. For those of who who do not know, Shoppers Drug Mart is a large pharmacy chain with generally huge stores and they are open till midnight. I went in needing a few 8 x 10 envelopes.

I go into the store and then I decide to go to the back and get envelopes. It is late at night so they only have one cash open. I wait 15 minutes in line and then I have a casher tell me that she can not sell me these envelopes. They are part of the post office and we do not sell post office supplies at the main cash. To add to this even more the post office closes at 9pm.

I then say their is no sign, the area is not roped off and the items are in plain view? What would you say? I proceeded to ask for the manager.

I managed to get a manager who really did not care about customer service. I told her these kinds of issues are one reason I already do not use the pharmacy in this store. Her comment was we are not that bad not how can we make it better? or how can we improve? This manager really did not care what I had to say or how I felt.

Needless to say I am boycotting the Shopper’s Drug Mart at Morningside Crossing until their idea of customer service changes.

Have you had similar expereinces?