Happy Wednesday everyone! RobertBCairns.com is pleased to announce that we have created a new web site called the Customer Service Hall Of Shame. As you know on RobertBCairns.com we have had a section for companies who preform bad customer service. I decided it is time to take back the customer service experience and take it…
Category Archives: Companies
Last Fridays This Week In Review Sept 30, 2011
Hello Everyone, I had some technical details with the original recording for last week’s This Week In Review. For some reason the sound quality was really bad. As a result I have pulled it off my sites and I do apologize. This Week In Review will return this Friday. Rob
Why Has Rim Survived?
The trials and tribulations of Rim continue. Despite all their internal issues, they are rated as the number one company in Canada to work for! This is amazing when you think about it. The employees still want to make it work. I truly admire them for their dedication. Rim has many issues that the technology…
How Do I Get Back To Blogging?
In the last 2 months I have managed to get away from blogging on a regular basis. There are a multitude of reasons why this has happened. The sad part is that I really enjoy blogging from both a personal standpoint as well as a business standpoint. Why have a managed to get away from…
Why You Should Not Use Frank May At Investors Group?
Frank May at Investors Group Canada is now the latest inductee into the Customer Service Hall Of Shame. Frank may works out of the Markham, Ontario office and in my opinion he lacks caring and concern for his customers. Over 3 weeks ago I tried to find out how to redeem an RESP for my…
Special Announcements
I have a special announcement:) The customer service hall of shame will be moving to it’s own domain in the next few weeks. I have secured the domain “CustomerServiceHallOfShame.info” as of tonight. I feel it is time to take this Hall of Shame to a new level and give it a site of it’s own….
New Members Of The Customer Service Hall Of Shame
Two new members have been inducted into the Customer Service Hall of Shame. Both New Zealand Air and Air Canada have been jointly inducted. The reason for there induction was not properly taking care of there customers with a potential strike coming. They were too busy finger pointing at each other then trying to care…
Why Klout Does Not Matter?
A lot of social media discussion has gone on about why Klout matters in the last while. For Those who do not know a Klout score is your measurement of influence on social media. Does the Klout score even matter anymore? My personal belief is it does not matter. I thought I would…
Why Bye Bye 1and1.com?
Today is a great night. As of tonight I can say goodbye to 1and1.com . Very simply. I will be cancelling my account in the morning. I have also removed authorization to my automatic authorization for this payment to come from my Paypal account. 1and1 has tried to bill some clients in past even though they cancelled their accounts….
Why Do People Not Get Customer Service?
A lot of companies do not get customer service. I have heard time and time again that people continue to have service issues. Their are several reasons that these happen and sometimes they are the companies fault and sometimes they are the customers fault. I thought I would talk about what can go wrong and…
