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Category Archives: customer service

Doctors And Customer Service

Introduction I have been planning on writing about Doctor's and how they as a profession provide customer service. I should start by saying that I did work for a large Toronto area hospital for 15 years and I have been in contact with the good and the bad in that time period. I should ...

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The Customer Service Experience That Failed

Two nights ago I stopped in the Shopper's Drug Mart which is 5 minutes from my home. For those of who who do not know, Shoppers Drug Mart is a large pharmacy chain with generally huge stores and they are open till midnight. I went in needing a few 8 x 10 envelopes. I go into ...

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Great Customer Service

On Monday December 28th, my wife Kelli and I went to the Staples store in Scarborough Ontario at Milner and Morningside Avenue. We were taking in Kelli's defective Kodak digital camera which was not charging properly. I had purchased the extended 2 year warranty for the camera when I purchased it. When we got to the ...

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